- Please bring a valid photo ID/passport with you as it is required to be displayed at the entrance.
- Tickets are open dated but cannot be used directly at the venue. Pre slot reservation is required with the booking code received on the E - ticket
- Recommended: Guests are requested to pre-book their slots minimum 72 hours in advance as the slots are subject to availability.
- No Show policy: Failure to report on time will result in a No Show, and no rescheduling or refund will be provided.
- Strollers and wheelchairs are available for rent at the park on a first-come, first-served basis.
- Flash photography or flashlights are prohibited to prevent disturbance or annoyance to our animals and other visitors.
- Children must be accompanied by an adult at all times for their safety and well-being.
- Please provide the exact hotel address during the booking process for smooth arrangements (If transfers selected)
- Transfer service will be available only from 7:30 am to 10:00 pm.
Transfers will be provided from below mention areas only:
- Geylang lor 1-22
- Little India
- Orchard
- Tanjong Pagar
- Chinatown
- Village Hotel Bugis
Waiting Time Policy for transfers:
- Sharing Transfers : 07 Minutes
- Private Transfers : 20 Minutes
Please check the official attraction website on the day of your visit for the operational timings to avoid any inconvenience.