Questions We Get:
Our service provides a convenient search for tours based on various criteria such as location, theme, duration, and date. You can use filters and keywords to find tours that match your preferences.
After selecting a suitable tour, simply go to the tour page and click the "Book" button. Follow the instructions, enter the required information, and complete the booking process.
We offer payment methods, including credit card.
After completing the booking, you will receive a confirmation to the email you provided. Your tour will be reserved, and you will receive detailed information about the meeting place, time, and additional instructions.
You can do this on the booking page within your account, or by contacting us.
In case of tour cancellation by the guide, you will be notified of the changes and offered alternative options or a refund according to the service's cancellation policy.
On the tour page, you will find the contact details of the guide, such as email or phone. You can contact them directly to ask questions or clarify tour details.
It is recommended to arrive at the meeting place in advance. If you are running late, contact the tour guide using the provided contact details to inquire about possible options for waiting or rescheduling the tour.
On the tour page, you will find recommendations and a list of suggested items or equipment. Typically, this includes comfortable shoes, sun protection, a camera, and additional money for extra expenses.
We value your feedback! After completing the tour, you will have the opportunity to leave a review of your experience. You can share your impressions, talk about the pros and cons, and help other travelers make the right choice.
If you need to delete your account from the system, you must fill out the feedback form on the contacts page https://mapster.ae/contacts, leaving your email in the comments, which was registered for the account, and the reason for deleting the account. We will contact you via email and proceed to delete your account from the system. After this action, you won't have the ability to log in as your account will no longer exist.
When deleting your account, we do not retain any of your data. The account is deleted along with all information and data.